Frequently
Asked Questions
Get help with ordering, delivery, and returns.
If you have further questions, please contact us.
Orders
Need help? Contact us at
You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition by post or courier.
You can cancel your order during this period by e-mailing us at [ ]. Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.
We do not sell gift cards.
Your order will be delivered to the delivery address notified by you at the time of placing your order. We are not liable whatsoever for any products delivered to an address which has not been correctly provided by you. You may receive communications from our courier during the delivery process.
Payments
We accept payment by American Express, Mastercard and Visa.
Shipping
Next day delivery will cost £8 with APC Overnight.
Once the order has been dispatched, you will receive a confirmation email with a tracking number.
We do not deliver to the Channel Islands or destinations outside the UK. We are unable to ship to PO Box addresses.
Returns + Exchanges
We will provide a full refund or replacement for any wines that are faulty. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost.
In addition, you may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition by post or courier. You can cancel your order during this period by e-mailing us at [ ]. Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.
If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.
All refunds to you will be made by the payment method you used when paying for the order being refunded.
We will process the refund as soon as possible. All refunds will be made no later than 14 days after we have received the products from you.