Returns + Exchanges

Returns for a Refund

You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, the products should be returned to us as new and in a saleable condition by post or courier.

You can cancel your order during this period by e-mailing us at [ ].

Your cancellation is effective from the date you notify us and you must return the cancelled products to us within 14 days of informing us that you wish to cancel.

If you cancel your order in accordance with these terms and conditions, we will refund to you the full price of the products that you paid including delivery charges except:

• we are only obliged to refund delivery costs for the least expensive delivery method we offer. Therefore if you chose a more expensive form of delivery when ordering (e.g. nominated day delivery) we will not pay the difference between this method of delivery and our least expensive method of delivery; and
• we may reduce your refund (excluding delivery costs) to reflect any deduction in the value of the products if this has been caused by your use or handling of the products which would not be permitted in a shop. You have a legal obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport.

All refunds to you will be made by the payment method you used when paying for the order being refunded.

We will process the refund as soon as possible. All refunds will be made no later than 14 days after we have received the products from you.

If you are returning your products by post, we recommend that products are sent by registered post with your local post office or by courier so that you can track the products and that you always retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau. Nothing in these terms and conditions will affect these legal rights.

Damaged Items

We will provide a full refund or replacement for any wines that are faulty.

We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience and at our cost.